Frequently Asked Questions (Click the Question to See the Answer)

• Q: When will my items be delivered, set up, and taken Down?

  A: Delivery, set up and takedown schedules are done on Monday of the week of your event, at which time Party Time Management will call and discuss with you.

• Q: Do I have to be home for the delivery?

  A: Yes… or at least someone you trust to pay any balance due and show our crew where to set up the items you rented.

• Q: Does my tent come with sidewalls?

  A: No… All pricing for tents is for the tent top only. Sidewalls can be added at an additional charge. First Come first serve.

• Q: How tall are the poles for the tent?

  A: 40’ Wide High Peak Tent Center Poles are 21’1” High.
  20 Wide High Peak Tent Center Poles are 15’6” High.
  Canopy Tent Center Poles are 11’6” High.
  Frame Tent Highest Point 14’6”.
  All High Peak Tent Side Poles are 7’6” Tall.
  All Canopy Tent Side Poles are 7’ Tall.

• Q: Can I put tents on my driveway next to my garage?

  A: The only tent that can go on a driveway is our 20×20 Frame Tent. All other tents must be staked in the grass. Stakes go around all four sides of the tent. Company Parking Lot set up must be approved by Party Time Management

• Q: Can I pick up my items and set them up myself?

  A: No… All items are delivered and set up, unless pre-approved by Party Time management.

• Q: How much deposit is required to hold the items?

  A: Minimum Non-Refundable 30% of total contract.

• Q: If you deliver a couple of days before my event date, do I still only pay for a one-day rental?

  A: If Party Time Chooses to schedule set-up earlier, No. If the tent is required to be set up early, there will be extra charges discussed at the time of booking.

• Q: What is your cancellation policy?

  A: Cancellations can be made at any time. Deposit will not be refunded. The entire balance will still be due if reservation is cancelled within 30 days of the reservation date. If cancellation is due to a Global Pandemic – Deposit will be held for one year and can be applied to a future event for equal or greater value of original reservation amount.

• Q: Do you rent port-a-potties?

  A: No

• Q: Is it possible to add items to my order at a later date?

  A: Yes – Within 24 hours of scheduled delivery date providing items are still available.

• Q: Can I pay the delivery people with a credit card?

  A: No – Only cash, check or money order.

• Q: Do I have to take items down that were delivered?

  A: No – But all decorations, signs, etc. along with any dirty dishes, empty bottles, etc. must be cleaned off the tables and or removed from under the tent.

• Q: What do I do with the trash boxes after the event?

  A: These are disposable and reusable and yours to keep.  Party Time does not pick trash up.